Frequently asked questions

Are Artysnal pieces handmade and one of a kind?

Yes. Our pieces are handmade by independent artists across the world, with many available as one of a kind or in very limited quantities. Subtle variations in shape, colour, texture and finish are natural to the handmade process and make each piece unique.
How should I care for my Artysnal piece?

We recommend keeping your jewellery away from water, perfumes, lotions and harsh chemicals unless the individual product instructions state otherwise. When not being worn, store your piece carefully in a dry place and avoid exposing it to unnecessary friction or moisture.

Some materials naturally develop character with wear and age. This is part of the beauty of owning a handmade piece, and the way it evolves over time can be considered part of its story and individuality.
How do I place an order?

Select the piece you love on our website and click “Enquire Now”. You will be directed to our WhatsApp, where a member of our team will assist you with placing your order. As our collection includes limited and one-of-a-kind pieces, availability is subject to change and a piece is only secured once your order has been confirmed.
How will I know my order has been confirmed?

Once your order has been successfully placed, you will receive an order confirmation on your email id with your purchase details.
WHAT IS YOUR SHIPPING POLICY?

We currently deliver only within Mumbai. PAN-India shipping will be available soon.
Can I return / exchange my Artysnal purchase?

As our collection consists of handmade, one of a kind and limited pieces sourced from independent artists, all purchases are final. We do not accept returns / exchanges.

We encourage you to carefully review the product details, measurements and photographs before placing your order. If you have any questions about a piece, our team will be happy to assist you before purchase.
Do you offer refunds?

All purchases are final and we do not offer refunds.

We encourage you to make your purchase after carefully considering the product information and, if required, speaking with our team before placing your order.
Do you offer repairs?

We currently do not offer repair services.

Our pieces are handmade by artists and makers across the world, and we may not have access to the original maker, materials or techniques required to repair a particular piece. We therefore recommend handling and storing your Artysnal piece with care.
What if my piece arrives damaged?

Every piece is carefully inspected and packaged before being dispatched.

If your order appears to have been damaged during transit, please record an unboxing video and contact us as soon as possible after delivery with photographs of the packaging and the piece so that we can assess the situation and guide you accordingly.
What payment methods do you accept?

We accept Google Pay and Cash on Delivery (COD). Cash on Delivery is available only in Mumbai.